VAT Relief

VAT Relief Explained

1) What is VAT Relief?

For a product to be eligible for VAT relief they need to be designed to help people with disabilities. The vast majority of our products on our website are eligible for VAT relief. Although, some of the products on our site were created for general purposes for around the house, and do not qualify under the government’s standards.

On our website, you will see two figures showing the prices of the product with and without VAT exemption. The larger text will show the price of the product without VAT, whilst the smaller text will be the price with VAT.

2) Who is eligible?

You are eligible for VAT Relief if:

• The person who will use the item(s) is either chronically sick or disabled.
• The person has a physical or mental impairment that has a long-term and severe effect on their ability to carry out everyday activities.
• Have a condition that doctors treat as a chronic sickness e.g. Diabetes.
• Individuals with Alzheimer’s disease qualify for VAT relief.

If you are purchasing goods & claim VAT relief on behalf of another person, we will ask you to provide some personal information (of the individual you are buying for) at checkout. This can be self-declared by the purchaser using our form before checkout, or it can be done over the phone.

3) What is required?

The Government requires that customers fill in a simple declaration setting out the nature of their disability and/or chronic or terminal illness.

Here at Countryside Scooters, we do not require any proof of your disability; Although, you should remember that it is an offence to falsely claim that you or someone you are buying for is eligible for VAT relief. It is also an offence if you claim VAT relief for a business unless you are a registered charity.

4) Other information

• There will be a selection of products on our website that will not have VAT relief. In this case, the products will just have an individual price instead of two prices.
• If you, or the person you are buying for, are not eligible for VAT relief under the HRMC guidelines, please skip this step and you will be charged for the full price.
• Please note that shipping costs do not come under VAT relief, and the change in price will be taken from the individual items, not the overall cost of your basket.
• VAT is an EU tax, and therefore not applicable to international customers. If your billing and shipping addresses are outside of the UK, VAT will be automatically removed at the checkout.